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Free analysis

Specialists in Google Business Profiles

Get negative Google reviews removed.
Regain your customers' trust.

We remove harmful Google reviews, protect your business profile and improve your visibility on Google – for more trust, more customers and more growth.

Free analysisHow it works
  • Pay only on success
For businesses in
  • Restaurants
  • Hospitality
  • Healthcare
  • Retail
  • Trades & Crafts
  • Law & Medical Practices
Smartphone showing the Google Business profile of a hair salon (“Your business”) with 4.6 out of 5 stars.

Your Google profile. Protected.Strengthened. Successful.

We resolve harmful reviews lawfully and for good. We protect your profile against new attacks and improve your visibility – so real customers find you and gain trust.

  • Remove harmful reviews
  • Protect your profile for good
  • Improve visibility and rankings

+142%

Visibility on Google

in just 90 days

Reputations-Held freed us from bad reviews and improved our visibility enormously. More calls, more customers, more revenue.
Markus HuberManaging Director, Autohaus Kraft
+142%Visibility on Googlein just 90 days
More calls, more customers.
Markus Huber

Yesterday a list.Today an answer.

The same question, a different result. Your reputation decides who gets recommended – in the search results and, increasingly, in the AI's answer.

Back then · 2015
Painter Berlin Charlottenburg

About 1,240,000 results · 0.38 sec.

  1. 01GOOGLE.DE › MAPS

    Painters in Berlin-Charlottenburg – Map & reviews

    Maler Schmidt 4.8 ★ (124) · Farben Köhler 4.5 ★ (88) · Maler Müller 2.8 ★ (21)

  2. 02PROVENEXPERT.DE

    Maler Schmidt GmbH – Reviews & experiences

    4.8 ★ (124) · “Fast, clean, absolutely reliable.”

  3. 03GELBESEITEN.DE

    Painters & decorators in Charlottenburg – Yellow Pages

    14 businesses with address, opening hours and customer reviews.

  4. 04KENNSTDUEINEN.DE

    The best painters in Berlin – Neighbours' recommendations

    Rated and recommended by users, sorted by rating.

  5. 05YELP.DE

    Maler Müller – Berlin-Charlottenburg

    2.8 ★ · “Waited a long time for a reply, appointments postponed repeatedly.”

Today · 2024+
Which painter in Charlottenburg is good?

For painting work in Berlin-Charlottenburg, Maler Schmidt is recommended most often – consistently positive reviews (4.8 ★) and quick responses.

Several users advise against Maler Müller: repeated criticism of communication and keeping to deadlines (2.8 ★).

In short: Maler Schmidt first – Maler Müller best avoided.

SourcesGoogleProvenExpertYelpGelbe Seiten
How much does a painter in Charlottenburg cost?→Maler Schmidt – view reviews→More well-rated painters nearby→

What's at stake

You deliver first-class work.

Online, a single review decides.

Top rated
4,8
from 246 reviews
B2B project management software
  • 1Your business4,8(246)Sponsored
  • 2Another provider3,9
  • 3Next provider3,6
Verified reviewsReal customers. Real experiences.
High visibilityTop placement in your industry.

A 1-star review sits right at the top.

And the call never comes.

Rating risk
1
CustomerYesterday
1,0

Very unhappy with the support. My problem was not resolved.

2
Another customer3 days ago
2,0

Not as promised. I cannot recommend it.

Average2,1from 37 reviews
Visibility index−32%vs. last month
Rating distribution37 reviews
5★2
4★4
3★6
2★9
1★16

Google puts you at the top.

The AI recommends someone else.

AI recommendation

“Which provider in my area would you recommend?"

I recommend Provider B — consistently positive reviews and a strong online reputation.

Provider BRecommended by the AI
Your businessNot mentioned
SourcesProvenExpertGoogleTrustpilot

One angry customer writes.

Thousands are reading along.

1-star review
Tobias W.Verified customerYesterday
1.0

Truly disappointing. The support doesn't respond and my problem still hasn't been resolved.

WebDACHNot responding
Visible to 2,742 potential customers

Your best reviews fade away.

The worst one stays visible.

Reputation overview
Average4,1−0,3 vs. last month
Visibility index62%−11% vs. last month
+27% negative reviews1-star · last 30 days
Rating distribution595 reviews
5★312
4★158
3★76
2★26
1★23
Latest critical review
Tobias W.Yesterday

Truly disappointing. The support doesn't respond and my problem still hasn't been resolved.

Services

We protect, remove and strengthen –so your reputation works for you.

Found in your analysis
  • 1-star reviewGoogleHigh
  • Critical mentionReview siteMedium
  • Forum postForumLow

Protect

Negative reviews, critical mentions and reputation-damaging content are detected in your analysis and prioritised by urgency.

Free analysis

No obligation

The AI recommends whoever wins on Google.

Google Search, Maps and your reviews are the shared source – and that is exactly where ChatGPT, Gemini & co. draw their recommendations from. We make sure that source speaks for you.

01Google surfaces
  • Google SearchSearch
  • Google MapsMaps
  • Business ProfileProfile
  • ReviewsRatings
02AI answers
  • ChatGPTOpenAI
  • GeminiGoogle
  • PerplexityPerplexity
  • CopilotMicrosoft

How it works

Four steps to a reputation that earns trust.

From the first analysis to a clean profile – clear, transparent and with no upfront costs.

  1. Request

    You request your free reputation analysis – no obligation and in just a few minutes. Briefly describe your situation and we will get back to you promptly.

    • Free and without obligation
    • Simply via the form
    • We review your case and reply by email

  2. Audit

    We audit your Google profile and your reviews – the source ChatGPT, Gemini & co. draw their recommendations from. Every risk is ranked by urgency and reach.

    • Google profile & reviews
    • Risks clearly prioritised by urgency
    • Report with concrete recommended actions

  3. Execution

    We remove harmful content, manage your reviews and build your reputation with purpose. Every step is transparent and easy for you to follow.

    • Removal requests for unlawful content
    • Active review management
    • Building positive, visible content

  4. Result

    A clean profile that ranks on Google and is recommended by AI. That is how you win new customers.

    • Clean, trustworthy Google profile
    • Recommended by ChatGPT & Gemini
    • A profile that builds trust and wins new customers

Results that speak for themselves.

What we have already achieved for companies like yours.

  • 150+Companies protected
  • 1,240+Defamatory posts removed
  • 2,800+Locations handled
  • 6,300+Optimisations

You only paywhen we deliver.

No upfront costs, no base fee. We are paid only once we have removed harmful content or measurably improved your reviews – your risk is zero.

Free analysisNo obligation
Your risk
0 €Upfront & without success
  • No upfront costs, no base fee
  • Payment only on proven success

Reputable, legally sound, GDPR-compliant.

Reputation management is a matter of trust. We work exclusively with legal means – transparent, documented and discreet.

  • GDPR-compliant

    Your data is processed exclusively within the EU and in line with the GDPR – never shared with third parties.

  • Legally sound methods

    We remove content solely through legal, well-founded requests – no grey-area tactics.

  • Full transparency

    Every measure is documented. You can see exactly what we do and why at any time.

  • Discreet & confidential

    We treat your case with absolute confidentiality and discretion from the very first enquiry.

What our clients say.

Real results for businesses that have won back their reputation.

5,0/ 5

Within a few weeks the harmful entries were gone. We only paid once the success was actually measurable. That is exactly how a partnership should work.

  • 4,8/ 5
    A single 1-star review had cost us enquiries for weeks. Reputations-Held had it removed lawfully and kept us informed at every step.
    Sabine BrandtOwner, health practice
  • 5,0/ 5
    At last our company shows up positively in AI answers again. The whole process was transparent, cleanly documented and completely free of upfront costs.
    Thomas WagnerHead of Marketing, B2B software
  • 4,9/ 5
    Professional, discreet and fast. Our Google rating rose from 3.4 to 4.6, and the number of reservations has noticeably increased since.
    Jan HoffmannOwner, restaurant
  • What does online reputation management with Adiós Reseñas cost?

    You pay only for reviews that are actually removed. No upfront costs, no base fee, no subscription. We set the price per review before you commission us; you are then billed based on the entries that were actually removed.

  • How long does it take until a negative entry is removed?

    It depends on the individual case and on Google's response. In our experience, many cases are decided within a few days; more complex ones take longer.

  • Is removing reviews even legal?

    We do not remove reviews ourselves. We challenge entries that may violate the platform's policies or applicable law — for example reviews without a genuine customer relationship, untrue factual claims, insults, or unlawfully published contact details. The platform makes the decision. Lawful criticism we do not challenge.

  • Which platforms and channels do you cover?

    Our focus is Google — Google Search and the reviews on your Google Business Profile. This reaches beyond Google: AI assistants such as ChatGPT and Gemini base their answers on the same public sources. What is written about you there also shapes what these systems say about you.

  • What happens to my data?

    We process your data in accordance with the GDPR, confidentially and solely to provide our service. We do not sell it to third parties. Details on processing, recipients and retention periods can be found in our privacy policy.

  • What exactly does "pay only on success" mean?

    You carry no cost risk. We challenge the selected reviews at Google; you are billed only for entries that are actually removed afterwards. For every case that remains, you pay nothing. We cannot guarantee a removal – Google alone decides – but we take on the risk: you pay only for demonstrable successes.

Get in touch

Write to us — we'll reply.

Tell us briefly about your case. You'll get an honest first assessment — no obligation and no upfront costs.